Shipping & Returns
At Pugata we endeavour to always get your purchases to you quickly and securely. Shipping within the UK is free via Royal Mail Special Delivery. Depending on what you buy and when you buy it will determine when your piece of jewellery will reach you, below is the time limitations and the explanations for each one.
Express: 1-3 Working Days.
If the item you have ordered is in stock exactly as you want it, it will be processed and shipped to you within 3 working days. Your parcel will be insured by Pugata and will be sent via Royal Mail Special Delivery. This means it will arrive by 1pm the day after the item is shipped. You will be required to sign for this parcel so please ensure you provide an appropriate delivery address.
Standard: 2-6 Weeks.
If your item needs to be made for you, whether this is because we do not have your item in stock or we need to change the metal, stone type or ring size then we will process the order and have it shipped to you within 2-6 weeks. Your parcel will be insured by Pugata and will be sent via Royal Mail Special Delivery. This means it will arrive by 1pm the day after the item is shipped. You will be required to sign for this parcel so please ensure you provide an appropriate delivery address.
Bespoke: 4-10 Weeks
If we are creating a bespoke piece or sourcing something rare for you then the time to ship will be slightly longer than normal. We estimate around 4-10 weeks but will always aim to get it to you sooner.
If you need your item for a certain date then please contact us before placing your order to confirm
we can deliver on time.
Bank Holidays and Weekends will always play a part in the delivery service so please ensure that you leave plenty of time around the holiday seasons.
Currently our website is unable to process transactions from overseas clients. If you are outside of the United Kingdom but would like to purchase a piece of jewellery or have something made then please do not hesitate to contact our customer service team or send an enquiry and we will be happy to arrange postage for you.
Any items purchased without changes or alterations can be returned within 14 days for a full refund. The item must be in the same condition as it was sent out, including the packaging. We will process all refunds within 48 hours of receiving the item.
Please contact us on the phone number at the bottom of this page, via email or the Contact Us Form and we will advise you of the steps for returning an item.
Items that have been made bespoke, engraved, personalised or altered cannot be returned.