Question 1

WHAT SHOULD I CONSIDER WHEN PURCHASING DIAMONDS?

Accepted Answer

When purchasing a Diamond it is not just the 4 C's to think about but also how and what your Diamond will be used for. You need to think about the owner of the stone and what they do on a day to day basis and what you want them to get from it. Although Diamonds are the hardest gemstones they can be delicate if treated incorrectly so decide on what sort of setting and metal will best be suited for the lifestyle of the owner.

Question 2

WHICH "C" IS THE MOST IMPORTANT?"

Accepted Answer

When buying a Diamond all the C's are important, however one might be more important to you personally. Some people prefer a larger diamond and aren't as concerned about the colour or clarity, where others prefer a totally flawless diamond. Please refer to our Diamond & Gemstone Guide for more information and to help you decide which is best for you.

Question 3

WHAT IS A LAB-GROWN OR ETHICAL DIAMOND

Accepted Answer

A lab-grown or ethical diamond is produced by a manufacturing process, as contrasted with a natural diamond created by a geological process. Synthetic diamond laboratories use advanced technology to mimic the conditions that natural diamonds undergo when they form beneath the earth’s crust.

Lab-grown diamonds are chemically and physically no different from natural diamonds. Lab-grown diamonds are the same material as natural diamonds: pure carbon, crystallized in an isotropic 3D form.
 
For further reading, please see the following link:
 
https://4cs.gia.edu/en-us/laboratory-grown-diamond/

Question 4

HOW CAN I RETURN OR EXCHANGE MY MERCHANDISE?

Accepted Answer

Unwanted items should be returned in its original packaging within 14 days of receiving them. Bespoke jewellery or any engraved jewellery cannot be returned. A refund will be made to the original tender with 14 days of the returned item to Pugata. Please see our Returns guide for further information on how to return an item.

Question 5

HOW CAN I GET AN ITEM REPAIRED?

Accepted Answer

At Pugata we offer a comprehensive repair service. Please contact us and we'll be more than happy to advise you.

Question 6

CONFLICT DIAMONDS

Accepted Answer

At Pugata we purchase Diamonds which have been channelled through the Kimberly Process. This ensures that all Diamonds have been Mined and sold responsibly and ethically. More information can be found on the Kimberly Process Website. https://www.kimberleyprocess.com/

Question 7

IS ALL PUGATA JEWELLERY AVAILABLE FOR PURCHASE ONLINE?

Accepted Answer

The majority of our jewellery is available online, we are always designing new pieces which you may see in our blog or newsletter that isn’t online. Please give us a call to see if there are any new pieces which haven’t been uploaded yet.

Question 8

IS IT SAFE TO ORDER ON PUGATA.COM?

Accepted Answer

We want our customers to feel safe and buy with confidence. We have taken measures to ensure we have the most recent secure payment methods and other anti-theft software to ensure all your personal data is secure and private.

Question 9

WHAT ARE THE DELIVERY TIMES AND COSTS?

Accepted Answer

See Shipping & Returns

Question 10

CAN I SHIP MY ORDER TO A LOCATION OUTSIDE OF THE UK?

Accepted Answer

Please contact our customer services team if you need to have your item shipped abroad.

Question 11

HOW CAN I TELL IF MY JEWELLERY IS GENUINE (HALLMARKING)?

Accepted Answer

A hallmark is a "stamp" laser engraved onto the jewellery to verify the metal. All Pugata jewellery is hallmarked via the Assay Office.
 
To learn about hallmarking please click this link

To view our registration, please click the Assay Assured logo at the bottom of this page.

Question 12

HOW DO I CLEAN AND CARE FOR MY PUGATA JEWELLERY?

Accepted Answer

Cleaning your jewellery can be simple and easy but you must be careful with the products you use. With diamond jewellery simply leave it in hot soapy water and then scrub it with an old toothbrush. Once cleaned, you can buff it up with a cloth. If you have a coloured gemstone or pearl then cleaning is a little trickier, just plain clean water and a soft cloth is the best way to do it at home.

Question 13

HOW CAN I CHECK ON AN ORDER I PLACED ONLINE AT PUGATA?

Accepted Answer

Please allow for one working day on orders to begin being processed. You can ring Pugata on 01924 475821 or e-mail our customer support on info@pugata.com to enquire at any time. If you are registered, then please use this to see an update on your purchase through the login page > my orders on www.pugata.com

Question 14

WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY JEWELLERY PURCHASE?

Accepted Answer

We recommend you book a consultation with one of our experts as the possibilities are endless. We have a dedicated team to design your jewellery and make it a one-off piece which will not be sold again.

Frequently asked questions